Customer Services and Product Recall
Customer Services and Product Recall
Lotus is anxious to ensure the continued satisfaction of the customer throughout their ownership of the vehicle and we provide a customer service department and technical help line for customer assistance.
Lotus Customer Charter| Contact Lotus Customer Services | Contact Technical Services |
|---|---|
| Tel: +44 1953 608844 | Tel: +44 1953 608247 |
| Email: customerservices@lotuscars.co.uk | Email: technical@lotuscars.co.uk |
Motor Industry Code of Practice – New Cars
Lotus subscribes to The Motor Industry Code of Practice for New Cars and as such we are confirming promises made in the provision of new cars and the cover provided by the Lotus manufacturers warranty. This consumer code sets out standards which we comply with regarding:
- Advertising
- New Cars sales
- Car Manufacturer’s Warranties
- Availability of replacement parts
- Complaints Handling
For further information please visit www.motorindustrycodes.co.uk or call their Consumer Advice Line: 0870 751 8270.
Motor Industry Code of Practice – Service and Repair
Our approved dealers, repairers and bodyshops are committed to an open, transparent and fair way of doing business. All garages that subscribe to the Code have committed to:
- honest and fair services
- open and transparent pricing
- completing work as agreed
- invoices that match quoted prices
- competent and conscientious staff
- a straightforward, swift complaints procedure
For further information please visit www.motorindustrycodes.co.uk or call their Consumer Advice Line: 0870 692 0825.
Lotus Product Recall Campaigns
Safety is always our primary concern. Lotus operates any product recall campaigns under the terms of the UK Code of Practice on Vehicle Safety Defects and within the authority of the UK Vehicle & Operator Services Agency.
Please follow links below to view Lotus recall campaigns:
Lotus service bulletin 23 June 2009| Bulletin | Date | Models | Title | VOSA Ref. |
|---|---|---|---|---|
| 2009/01R | 29/05/2009 | Elise (Toyota engined) Exige (Toyota engined) Europa 2-11 |
Torque check of rear hub securing bolts | R2009/057 |
| 2006/1R | 08/02/2006 | Elise/Exige 6-speed | Fitment of modified gear lever | R2005/186 |
| 2002/4R | 16/09/2002 | Elise 2001 M.Y. | Rear suspension toe-link check | R2002/124 |
| 2002/2R | 22/07/2002 | Exige Mk 1/340R | Reprogramming ECM and brake pipe routing check | |
| 2002/1R | 29/07/2001 | Elise 2001 M.Y. | Front brake calliper thread check | R2002/066 |
| 2001/3R | 08/06/2001 | Elise Mk1 | Replacement of steering rack assembly | R2001/063 |
| 2001/1R | 02/02/2001 | Elise Mk1 111S | Fitment of misfire protection device | R2000/146 |
| 2001/2R | 02/02/2001 | Elise/Exige Mk1 | Replacement of fuel filler breather hose | R2001/014 |
| 2000/1R | 06/03/2000 | Elise Mk 1 111S | Fitment of ECM electromagnetic shield | R2000/032 |
| 1999/1R | 03/09/1999 | Elise/Exige Mk 1 | Fuel pipework integrity | R1999/074 |
| 1998/2R | 17/06/1998 | Elise/Exige Mk 1 | Respecification of rear toe-link fixings | R1998/050 |
Please contact your nearest Authorised Lotus Dealer in the first instance or Lotus Cars Customer Services Department on +44 (0)1953 608844 or customerservices@lotuscars.co.uk, stating the full 17-digit chassis number (VIN) beginning SCC to check if your Lotus has any outstanding campaigns against it.
Finding an Approved Bodyshop and Authorised Repairer
Lotus only appoints bodyshops and repairers who have a proven track record in providing the highest levels of customer support and technical experience. Their technicians are Lotus Trained and our paint partner, DuPont Refinish provides technical expertise to our bodyshops.
Lotus Dealers and Authorised RepairersLotus Approved Bodyshops
